Payment Policy
1. Accepted Payment Methods
At LuxFire Hearths, we accept a variety of payment methods to make your shopping experience as convenient as possible:
- Credit and Debit Cards: We accept Visa, MasterCard, American Express, and Discover.
- PayPal: For secure and easy payments, we also accept PayPal.
- Bank Transfers: If you prefer, you can pay via direct bank transfer.
- Other Methods: Depending on your location, additional payment options may be available.
2. Currency
All transactions on our website are processed in U.S. Dollars (USD). International customers may incur additional fees for currency conversion or foreign transactions, which are determined by your bank or payment provider.
3. Payment Security
We take your payment security seriously. Our website uses SSL encryption technology to ensure that all personal and payment information is securely transmitted during the checkout process.
We also follow PCI-DSS (Payment Card Industry Data Security Standard) guidelines to protect your data and ensure safe payment processing.
4. Payment Authorization
When you place an order, your payment method will be authorized for the total amount of the order. Once payment is authorized, we will begin processing your order for shipment. If there is an issue with your payment (e.g., insufficient funds or incorrect payment information), we will contact you to resolve the issue before proceeding with your order.
5. Taxes
Sales tax will be calculated at checkout for customers in applicable states, based on the shipping address provided. International customers may be subject to customs duties, taxes, or fees, which are the responsibility of the customer upon delivery.
6. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible. We will do our best to cancel the order if it has not yet been processed or shipped. If your order has already been shipped, we can assist you with the return or exchange process.
7. Refunds and Returns
Refunds for returned products will be issued to the original payment method once the returned items are received and inspected. Please allow 7-10 business days for the refund to reflect in your account.
For customers who have paid via PayPal, the refund will be issued to your PayPal account. If you paid via credit card, the refund will be processed to the original card used.
8. Payment Disputes and Chargebacks
If you experience an issue with a payment or suspect fraudulent activity, please contact our customer support team immediately. We take payment disputes seriously and will work with you to resolve the issue. In the event of a chargeback, we reserve the right to suspend or cancel any related orders.
9. Fraud Prevention
We use advanced fraud detection systems to monitor transactions and ensure the security of your payment. If we detect any unusual or suspicious activity, we may request additional verification before processing your order.
