Shipping Policy

1. Shipping Coverage

LuxFire Hearths is proud to offer reliable shipping services to both domestic and international customers. We understand the importance of receiving your hearth and fireplace products in a timely and safe manner, so we work with trusted carriers to ensure your order arrives securely.

Shipping Address: 6582 Aspenwood Rd, South Haven, Minnesota (MN), USA

2. Shipping Methods and Delivery Times

We offer a variety of shipping methods depending on your location and the urgency of your order:

  • Standard Shipping (Domestic): Estimated delivery time is 7-10 business days within the United States.

  • Expedited Shipping (Domestic): Estimated delivery time is 3-5 business days. Expedited shipping is available for an additional fee for customers who need their products sooner.

  • International Shipping: International orders will be processed and shipped within 10-15 business days, depending on the destination country. Please be aware that international shipping times can vary due to customs processing.

3. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of the products in your order. These costs will be displayed during the checkout process before you confirm your purchase.

  • Domestic orders will have a standard shipping fee calculated based on the delivery address.
  • International customers may be subject to additional customs fees, duties, or taxes, which are the responsibility of the customer.

4. Order Tracking

Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment. If you encounter any issues or delays, please contact our customer service team at info@luxfirehearths.com, and we will assist you in tracking your order.

5. Returns and Exchanges

We strive to provide our customers with high-quality products, but if you are not satisfied with your purchase, we offer a 30-day return policy for unused and unopened items. To initiate a return or exchange:

  • Contact our customer service team at info@luxfirehearths.com to request a return authorization.
  • Returns must be made within 30 days of receiving your order.
  • Items must be in unused and original condition, with all packaging intact.

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product. Once your returned item is received and inspected, we will process your refund or exchange.

6. Delays and Exceptions

While we aim to deliver all orders promptly, occasional delays may occur due to weather, carrier issues, or customs processing for international shipments. We will notify you if there is an extended delay with your order.