Sales Policy

Effective Date: January 11, 2025

At Luxfire Hearths, we are committed to providing a seamless and enjoyable shopping experience for our customers. This Sales Policy outlines the terms and conditions of purchasing products from our website https://luxfirehearths.com/. Please read this policy carefully before making a purchase.

1. Product Availability

All products listed on our website are subject to availability. While we strive to keep our inventory up-to-date, there may be rare instances where items are out of stock or discontinued. In such cases, we will notify you promptly and offer alternatives or the option to cancel your order.

2. Pricing

All prices listed on our website are in USD and are subject to change without notice. Prices displayed at the time of purchase will be the prices charged, excluding applicable taxes and shipping fees.

3. Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Other secure payment gateways as listed on our checkout page

All transactions are processed securely, and we do not store any payment information on our servers. Please ensure that your payment details are accurate to avoid delays in order processing.

4. Order Processing

Once your order is placed, you will receive an order confirmation email with details of your purchase. Orders are processed within 1-3 business days, and you will receive a shipping confirmation email with tracking information once your order has been shipped.

5. Shipping and Delivery

We offer domestic shipping across the U.S. and international shipping to select countries. Shipping times and costs will vary based on your location and the shipping method chosen at checkout. Please note that delivery times are estimates and may be affected by unforeseen circumstances.

For more details, please refer to our Shipping Policy.

6. Cancellations

You may request to cancel your order within 24 hours of placing it by contacting us at info@luxfirehearths.com. After this period, we may not be able to cancel the order if it has already been processed. In such cases, you may return the product following our Refund and Returns Policy.

7. Product Descriptions and Images

We make every effort to ensure that product descriptions and images on our website are accurate and representative of the actual products. However, slight variations in color, texture, or finish may occur due to differences in display settings or the handmade nature of some products.

8. Sales Tax

Applicable sales tax will be added to your order based on your shipping address and local tax laws. The final tax amount will be displayed at checkout.

9. Warranty

All of our products are backed by a 30-day quality warranty. If your item arrives damaged or defective, please contact us at info@luxfirehearths.com with your order details, and we will arrange a replacement or refund according to our Refund and Returns Policy.

10. Limitation of Liability

While we strive to provide accurate information and high-quality products, Luxfire Hearths shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use the products purchased from our site.

11. Changes to This Sales Policy

We reserve the right to modify or update this Sales Policy at any time without prior notice. Any changes will be reflected on this page, and the effective date will be updated accordingly.

12. Contact Us

If you have any questions or concerns regarding this Sales Policy, please contact us at:

Luxfire Hearths
Street: 6582 Aspenwood Rd, South Haven, Minnesota (MN)
Phone: (320) 398-7295
Email: info@luxfirehearths.com